A Time-Based Approach for Understanding Human Performance Risks in Sociotechnical Systems: An Integrative Framework

Belinda Cham; Alexandra Boeing; Katrina Hosszu; Mark Griffin; Karina Jorritsma

doi:10.65351/hsi24.005

Abstract

To achieve system success, it is critical to design sociotechnical systems that optimize human performance. To do so, we need to define and characterize the various aspects of human performance that we aim to enhance. In this paper, we introduce a novel time-based approach for conceptualizing human performance in sociotechnical systems. This approach explores how human performance can be considered over short-, medium- and long-term timeframes. We incorporate this time-based perspective into a framework that organizes existing system design tools into different bundles, each focusing on specific aspects of human performance at various system levels. By integrating knowledge and methods from diverse system design perspectives, we emphasize the strategic application of human-centered design approaches. Our future work will refine this framework for practical implementation, collaborating with industry partners to ensure that human considerations are effectively integrated into systems design and acquisition processes

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Citation

BibTeX citation:

@inproceedings{cham2024,
  author = {Cham, Belinda and Boeing, Alexandra and Hosszu, Katrina and
    Griffin, Mark and Jorritsma, Karina},
  editor = {Masson, Dimitri},
  publisher = {INCOSE},
  title = {A {Time-Based} {Approach} for {Understanding} {Human}
    {Performance} {Risks} in {Sociotechnical} {Systems:} {An}
    {Integrative} {Framework}},
  booktitle = {Proceedings International Conference on Human Systems
    Integration},
  volume = {3},
  date = {2024-08-29},
  url = {https://hsi-wg.github.io/conferences/HSI2024/proceedings/a-time-based-approach-for-understanding-human-performance-risks-in-sociotechnical-systems-an-integrative-framework.html},
  doi = {10.65351/hsi24.005},
  langid = {en},
  abstract = {To achieve system success, it is critical to design
    sociotechnical systems that optimize human performance. To do so, we
    need to define and characterize the various aspects of human
    performance that we aim to enhance. In this paper, we introduce a
    novel time-based approach for conceptualizing human performance in
    sociotechnical systems. This approach explores how human performance
    can be considered over short-, medium- and long-term timeframes. We
    incorporate this time-based perspective into a framework that
    organizes existing system design tools into different bundles, each
    focusing on specific aspects of human performance at various system
    levels. By integrating knowledge and methods from diverse system
    design perspectives, we emphasize the strategic application of
    human-centered design approaches. Our future work will refine this
    framework for practical implementation, collaborating with industry
    partners to ensure that human considerations are effectively
    integrated into systems design and acquisition processes}
}

For attribution, please cite this work as:

Cham, Belinda, Alexandra Boeing, Katrina Hosszu, Mark Griffin, and Karina Jorritsma. 2024. “A Time-Based Approach for Understanding Human Performance Risks in Sociotechnical Systems: An Integrative Framework.” In Proceedings International Conference on Human Systems Integration, edited by Dimitri Masson. Vol. 3. INCOSE. https://doi.org/10.65351/hsi24.005.