Human users’ needs must be considered at the beginning of system design. However, classical systems engineering approaches consider the needs of several stakeholders (clients, authorities, etc.) but those of end users are often less considered. Hence, neglecting or oversighting such needs will lead to unacceptance and non-adoption of systems by end users. This paper introduces an original approach that combines System Engineering (SE) and User-Centered Design (UCD) approaches to address the needs of end users from the early stages and throughout the design process of a generic system. This approach is applied to the design of a bidirectional AI-based assistant, incorporating principles of human-machine teaming. It aims at assisting operators in real time network supervision and piloting activities.
@inproceedings{amokrane-ferka2024,
author = {Amokrane-Ferka, Kahina and Rousseaux, Virgil and Dussartre,
Matthieu and Zouinar, Moustafa and Renoir, Nicolas},
editor = {Masson, Dimitri},
publisher = {INCOSE},
title = {Combining {User} {Centered} {Design} and {System}
{Engineering} to the {Design} of a {Generic} {AI-Based} {Assistant}},
booktitle = {Proceedings International Conference on Human Systems
Integration},
volume = {3},
date = {2024-08-29},
url = {https://hsi-wg.github.io/conferences/HSI2024/proceedings/combining-user-centered-design-and-system-engineering-to-the-design-of-a-generic-ai-based-assistant.html},
doi = {10.65351/hsi24.010},
langid = {en},
abstract = {Human users’ needs must be considered at the beginning of
system design. However, classical systems engineering approaches
consider the needs of several stakeholders (clients, authorities,
etc.) but those of end users are often less considered. Hence,
neglecting or oversighting such needs will lead to unacceptance and
non-adoption of systems by end users. This paper introduces an
original approach that combines System Engineering (SE) and
User-Centered Design (UCD) approaches to address the needs of end
users from the early stages and throughout the design process of a
generic system. This approach is applied to the design of a
bidirectional AI-based assistant, incorporating principles of
human-machine teaming. It aims at assisting operators in real time
network supervision and piloting activities.}
}
For attribution, please cite this work as:
Amokrane-Ferka, Kahina, Virgil Rousseaux, Matthieu Dussartre, Moustafa
Zouinar, and Nicolas Renoir. 2024. “Combining User Centered Design
and System Engineering to the Design of a Generic AI-Based
Assistant.” In Proceedings International Conference on Human
Systems Integration, edited by Dimitri Masson. Vol. 3. INCOSE. https://doi.org/10.65351/hsi24.010.