Combining User Centered Design and System Engineering to the Design of a Generic AI-Based Assistant

Authors

Kahina Amokrane-Ferka

Virgil Rousseaux

Matthieu Dussartre

Moustafa Zouinar

Nicolas Renoir

Published

August 29, 2024

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Abstract

Human users’ needs must be considered at the beginning of system design. However, classical systems engineering approaches consider the needs of several stakeholders (clients, authorities, etc.) but those of end users are often less considered. Hence, neglecting or oversighting such needs will lead to unacceptance and non-adoption of systems by end users. This paper introduces an original approach that combines System Engineering (SE) and User-Centered Design (UCD) approaches to address the needs of end users from the early stages and throughout the design process of a generic system. This approach is applied to the design of a bidirectional AI-based assistant, incorporating principles of human-machine teaming. It aims at assisting operators in real time network supervision and piloting activities.

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Citation

BibTeX citation:
@inproceedings{amokrane-ferka2024,
  author = {Amokrane-Ferka, Kahina and Rousseaux, Virgil and Dussartre,
    Matthieu and Zouinar, Moustafa and Renoir, Nicolas},
  editor = {Masson, Dimitri},
  publisher = {INCOSE},
  title = {Combining {User} {Centered} {Design} and {System}
    {Engineering} to the {Design} of a {Generic} {AI-Based} {Assistant}},
  booktitle = {Proceedings International Conference on Human Systems
    Integration},
  volume = {3},
  date = {2024-08-29},
  url = {https://hsi-wg.github.io/conferences/HSI2024/proceedings/combining-user-centered-design-and-system-engineering-to-the-design-of-a-generic-ai-based-assistant.html},
  doi = {10.65351/hsi24.010},
  langid = {en},
  abstract = {Human users’ needs must be considered at the beginning of
    system design. However, classical systems engineering approaches
    consider the needs of several stakeholders (clients, authorities,
    etc.) but those of end users are often less considered. Hence,
    neglecting or oversighting such needs will lead to unacceptance and
    non-adoption of systems by end users. This paper introduces an
    original approach that combines System Engineering (SE) and
    User-Centered Design (UCD) approaches to address the needs of end
    users from the early stages and throughout the design process of a
    generic system. This approach is applied to the design of a
    bidirectional AI-based assistant, incorporating principles of
    human-machine teaming. It aims at assisting operators in real time
    network supervision and piloting activities.}
}
For attribution, please cite this work as:
Amokrane-Ferka, Kahina, Virgil Rousseaux, Matthieu Dussartre, Moustafa Zouinar, and Nicolas Renoir. 2024. “Combining User Centered Design and System Engineering to the Design of a Generic AI-Based Assistant.” In Proceedings International Conference on Human Systems Integration, edited by Dimitri Masson. Vol. 3. INCOSE. https://doi.org/10.65351/hsi24.010.