Enabling Seamless Operation: Design Challenges

Avi Harel

doi:10.65351/hsi24.012

Abstract

Typically, accidents are commonly attributed to decision errors made by the human operators. The article presents models of normal operation and of operational errors, and a framework for eliminating these errors by integration engineering. These models describe monitor-controller-server interactions in normal and exceptional operation of socio-technical system. The design goal proposed is to eliminate the operational risks. Based on several case studies, the conclusion is that the key to preventing accidents is in managing the risks of operating in exceptional situations, in which the server is not coordinated with the controller. A protocol of scenario-based interaction may be employed to ensure that the interaction is always coordinated.

View the INCOSE record

Download the paper

Citation

BibTeX citation:

@inproceedings{harel2024,
  author = {Harel, Avi},
  editor = {Masson, Dimitri},
  publisher = {INCOSE},
  title = {Enabling {Seamless} {Operation:} {Design} {Challenges}},
  booktitle = {Proceedings International Conference on Human Systems
    Integration},
  volume = {3},
  date = {2024-08-29},
  url = {https://hsi-wg.github.io/conferences/HSI2024/proceedings/enabling-seamless-operation-design-challenges.html},
  doi = {10.65351/hsi24.012},
  langid = {en},
  abstract = {Typically, accidents are commonly attributed to decision
    errors made by the human operators. The article presents models of
    normal operation and of operational errors, and a framework for
    eliminating these errors by integration engineering. These models
    describe monitor-controller-server interactions in normal and
    exceptional operation of socio-technical system. The design goal
    proposed is to eliminate the operational risks. Based on several
    case studies, the conclusion is that the key to preventing accidents
    is in managing the risks of operating in exceptional situations, in
    which the server is not coordinated with the controller. A protocol
    of scenario-based interaction may be employed to ensure that the
    interaction is always coordinated.}
}

For attribution, please cite this work as:

Harel, Avi. 2024. “Enabling Seamless Operation: Design Challenges.” In Proceedings International Conference on Human Systems Integration, edited by Dimitri Masson. Vol. 3. INCOSE. https://doi.org/10.65351/hsi24.012.