Supporting Means-Ends Reasoning In Cybersecurity-Critical Case Management Using Integrated Ecological Interface Design Process

Rohit Negi; Abhinaya Pranaikumar; Aparna Singh; Vivek Kant

doi:10.65351/hsi24.026

Abstract

Case management plays a critical role in safeguarding organizations from potential security threats by providing comprehensive and real-time insights into system activities, user behaviours, and anomalies. Effective case management can be conducted by leveraging the importance of meaningful information design for effectively handling cases, using HMI design processes, such as Integrated Ecological Interface Design (iEID). The means-ends reasoning or practical reasoning of the analysts is first modelled using the abstraction decomposition space of iEID and is used as a basis for design ideations. Based on the insights of the field study and the Abstraction Decomposition Space (ADS) model, the information design and interface elements were developed. The interface uses a part-whole partitioning of information and supports the analyst’s means-ends reasoning process. The paper demonstrates that human-centred design of security-critical systems is possible by using methods to design interfaces that support the analyst in the endeavour of case management in cybersecurity operations.

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Citation

BibTeX citation:

@inproceedings{negi2024,
  author = {Negi, Rohit and Pranaikumar, Abhinaya and Singh, Aparna and
    Kant, Vivek},
  editor = {Masson, Dimitri},
  publisher = {INCOSE},
  title = {Supporting {Means-Ends} {Reasoning} {In}
    {Cybersecurity-Critical} {Case} {Management} {Using} {Integrated}
    {Ecological} {Interface} {Design} {Process}},
  booktitle = {Proceedings International Conference on Human Systems
    Integration},
  volume = {3},
  date = {2024-08-29},
  url = {https://hsi-wg.github.io/conferences/HSI2024/proceedings/supporting-means-ends-reasoning-in-cybersecurity-critical-case-management-using-integrated-ecological-interface-design-process.html},
  doi = {10.65351/hsi24.026},
  langid = {en},
  abstract = {Case management plays a critical role in safeguarding
    organizations from potential security threats by providing
    comprehensive and real-time insights into system activities, user
    behaviours, and anomalies. Effective case management can be
    conducted by leveraging the importance of meaningful information
    design for effectively handling cases, using HMI design processes,
    such as Integrated Ecological Interface Design (iEID). The
    means-ends reasoning or practical reasoning of the analysts is first
    modelled using the abstraction decomposition space of iEID and is
    used as a basis for design ideations. Based on the insights of the
    field study and the Abstraction Decomposition Space (ADS) model, the
    information design and interface elements were developed. The
    interface uses a part-whole partitioning of information and supports
    the analyst’s means-ends reasoning process. The paper demonstrates
    that human-centred design of security-critical systems is possible
    by using methods to design interfaces that support the analyst in
    the endeavour of case management in cybersecurity operations.}
}

For attribution, please cite this work as:

Negi, Rohit, Abhinaya Pranaikumar, Aparna Singh, and Vivek Kant. 2024. “Supporting Means-Ends Reasoning In Cybersecurity-Critical Case Management Using Integrated Ecological Interface Design Process.” In Proceedings International Conference on Human Systems Integration, edited by Dimitri Masson. Vol. 3. INCOSE. https://doi.org/10.65351/hsi24.026.